Applications
Many of the E-Services you can access via our site is driven by applications and databases supported by ISS. These include the Online Kennel, Utility Online Services, Geographic Information System, Online Minority Business Enterprise Directory and the Tallahassee Area Traffic Management System.
In addition, the City has enterprise applications driving the daily business at City Hall and all other facilities. These applications are used day in and day out by city employees to do daily work that supports all city services. ISS provides infrastructure, administrative, logistical and technical support for:
CAD/RMS - Computer Aided Dispatch/Records Management System
- Police and Fire dispatch and records systems (upgrade in progress)
- Automatic Vehicle Location
- Electronic Field Reporting
- All applications completely integrated from the point of call taking (911 operator) thru storage in the RMS and CAD databases
Enterprise Applications
- Business Intelligence – An application providing ETL (extraction, transformation, and loading) of City data, presented in a graphical dashboard used to easily address departmental metrics and report management needs. This new application has the ability to pull information from multiple locations, and then report to a centralized repository for easy access and readability.
- Online Benefits Enrollment – Employees will be able to enroll for their desired benefits during Open Enrollment via the Human Resource Management System Self-Service module. This new system will replace the outdated IVR system used in the pass with a user-friendly graphical interface for easier, and more accurate benefit selection.
EDMS - Electronic Document Management System
- Centralized image archive for city documents and public records
- Batch scanning
- Indexing
- Intranet query and reporting
- Email records requests in electronic format
- Interface to other enterprise systems
FMS - Financial Management Systems
- Accounting, Purchasing, Accounts Payable, Asset Management, Project Management and Inventory Systems
- Budget Preparation System
Human Resources Management System
- Applicant tracking
- Employee records
- Payroll
- Retirement
- Workforce development
Public Works Asset Management System
- Inventory of signs, traffic signals, pavement segments
- Customer request management
Other Internal Applications
- Call Director - Supporting the Utility Services Interactive Voice Response line, 891-4YOU (4968)
- Cash Receiving System
- Citizen Information Tracking System - managing customer service inquiries from the public
- CMMS - Computerized Maintenance Management System - tracking and managing utility facilities and equipment
- Fleet Management System - managing vehicle procurement, maintenance and repair
- Parking Ticket management and accounting system
- StarMetro Dial-A-Ride - providing door-to-door transportation service to the elderly and disabled
- Risk Management System
More Internal Services
- Email and Scheduling
- File and Print Services
- Network Security
- Remote Access
- Technology Acquisition and Installation